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Call routing
Call Routing Call routing is a mechanism that directs a phone call to the most appropriate destination within a telecommunications network. It is used to en...
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Call Routing Call routing is a mechanism that directs a phone call to the most appropriate destination within a telecommunications network. It is used to en...
Call Routing
Call routing is a mechanism that directs a phone call to the most appropriate destination within a telecommunications network. It is used to ensure that calls are routed to the right destination, whether it's a person, a business, or a call center.
How it works:
When a phone makes a call, it sends a signal to the telephone exchange.
The exchange routes the call based on the destination address in the phone's caller ID.
The call is then forwarded to the destination, such as a mobile phone, a business phone, or a call center.
The destination device answers the call and can then communicate with the caller.
Benefits of call routing:
Improves call quality by ensuring that calls are directed to the right destination.
Increases call efficiency by reducing the need for manual routing.
Provides flexibility in managing and monitoring call routing.
Examples:
When you call a friend's phone, the call is routed to their cellular network.
When you call a business phone, the call is routed to their office phone.
When you call a 1-800 number, it is routed to a central call center