Chapter 1
Understanding Conflict
Nature, definition, and transitions in conflict thought
medium • 1 min read
Types of conflict (Task, Relationship, Process)
medium • 2 min read
Levels of conflict (Intrapersonal, Interpersonal, Intragroup, Intergroup)
medium • 3 min read
The conflict process (Five stages)
medium • 4 min read
Functional vs Dysfunctional conflict outcomes
medium • 5 min read
Chapter 2
Conflict Management Styles
Thomas-Kilmann Conflict Mode Instrument (TKI)
medium • 1 min read
Competing, Collaborating, Compromising, Avoiding, Accommodating
medium • 2 min read
Factors influencing the choice of conflict management style
medium • 3 min read
Role of emotional intelligence in managing conflict
medium • 4 min read
Managing diversity and cultural differences in conflict
medium • 5 min read
Chapter 3
Negotiation Fundamentals
Nature and characteristics of negotiation
medium • 1 min read
Distributive bargaining versus Integrative negotiation
medium • 2 min read
The negotiation process (Preparation, Strategy, Exchanging info, Closing)
medium • 3 min read
BATNA (Best Alternative to a Negotiated Agreement)
medium • 4 min read
ZOPA (Zone of Possible Agreement) and Reservation price
medium • 5 min read
Chapter 4
Negotiation Strategies and Tactics
Distributive tactics (Anchoring, Good cop/Bad cop)
medium • 1 min read
Integrative tactics (Expanding the pie, Logrolling)
medium • 2 min read
Framing and cognitive biases in negotiation
medium • 3 min read
Communication competence and active listening
medium • 4 min read
Non-verbal communication cues in negotiation
medium • 5 min read
Chapter 5
Advanced Negotiation Contexts
Third-party negotiations (Mediation, Arbitration, Conciliation)
medium • 1 min read
Multi-party and team negotiations
medium • 2 min read
Cross-cultural negotiations and etiquette
medium • 3 min read
Ethics in negotiation (Bluffing, Deception)
medium • 4 min read
Power dynamics and negotiating from a weak position
medium • 5 min read