Chapter 1
Quality Concepts and Gurus
Definition of quality (Product vs Service context)
medium • 1 min read
Cost of Quality (Prevention, Appraisal, Internal/External failure)
medium • 2 min read
Deming's 14 points and Profound Knowledge
medium • 3 min read
Juran's Quality Trilogy
medium • 4 min read
Crosby's Zero Defects and Ishikawa's Total Quality Control
medium • 5 min read
Chapter 2
Total Quality Management (TQM)
Principles and implementation of TQM
medium • 1 min read
Continuous improvement (Kaizen, PDCA cycle)
medium • 2 min read
Employee involvement and Quality Circles
medium • 3 min read
ISO 9000 series standards and certification
medium • 4 min read
Quality awards (Malcolm Baldrige, Deming Prize)
medium • 5 min read
Chapter 3
Statistical Process Control (SPC)
Causes of variation (Common vs Special causes)
medium • 1 min read
Control charts for variables (X-bar and R charts)
medium • 2 min read
Control charts for attributes (p, np, c, u charts)
medium • 3 min read
Process Capability Indices (Cp, Cpk)
medium • 4 min read
Acceptance sampling plans
medium • 5 min read
Chapter 4
Six Sigma Methodology
Concept and statistical definition of Six Sigma
medium • 1 min read
DMAIC methodology (Define, Measure, Analyze, Improve, Control)
medium • 2 min read
DMADV methodology for Design for Six Sigma (DFSS)
medium • 3 min read
Six Sigma roles (Champions, Master Black Belts, Green Belts)
medium • 4 min read
Critical to Quality (CTQ) trees
medium • 5 min read
Chapter 5