Chapter 1

Introduction to Operations Management

Role and evolution of Operations Management

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Distinction between manufacturing and service operations

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Operations as a competitive advantage

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Productivity measurement and improvement

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Recent trends in OM (Automation, Sustainability)

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Chapter 2

Product and Service Design

New product development process

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Quality Function Deployment (QFD) and House of Quality

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Design for Manufacturability and Assembly (DFMA)

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Service blueprinting and design

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Value Analysis and Value Engineering (VA/VE)

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Chapter 3

Process Selection and Facility Layout

Types of production processes (Job shop, Batch, Repetitive, Continuous)

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Process-product matrix

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Layout types (Product, Process, Fixed-position, Cellular)

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Line balancing heuristics

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Facility design and planning algorithms

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Chapter 4

Capacity Planning and Facility Location

Design capacity vs Effective capacity

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Strategies for capacity planning (Leading, Following, Tracking)

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Factors influencing facility location

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Location analysis methods (Factor rating, Center of Gravity, Transportation model)

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Global location decisions

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Chapter 5

Work Design and Measurement

Job design approaches

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Method study and motion economy principles

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Time study with stopwatches and setting standard times

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Work sampling techniques

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Ergonomics and human factors engineering

medium • 5 min read