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5 Lessons

Operational and Analytical CRM

Focus on this chapter's key concepts. Dive into each topic for a detailed understanding with examples and structured notes.

Sales Force Automation (SFA) logic

medium

1 of 5 Lessons

Marketing automation and campaign management

medium

2 of 5 Lessons

Customer service and support automation (Ticketing, Chatbots)

medium

3 of 5 Lessons

Data warehousing and data mining in CRM

medium

4 of 5 Lessons

Predictive modeling for customer behavior

medium

5 of 5 Lessons

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CRM Implementation Strategy